Change may be a four-letter word fo...

Change may be a four-letter word for about but not for Phil Harris, president and CEO of QuadTech. He changed the focus of his company, he changed the hierarchical make inside his company, and by the agency of doing so, he changed the direction of his company.

Instead of providing "multiple performance lines to multiple markets worldwide," Mr Harris planned a better approach to his business, individual that is much more focused upon customer satisfaction. He decided to concentrate onward ...