As president of the United Servicer...

As president of the United Servicers Association, a national trade association of independent appliance service companies, and the possessor and operator of a 55-year-old independent appliance repair company in the Seattle, WA market, I would like to present a partial response to your question, "Where has all the service gone?" (from Service Friendly Appliances, April 2002)

There are a wide range of policies among the various appliance makers regarding service for their works Although almost all manufacturers will say that profitable service is a high priority, the monetary