I noticed that your April editorial...

I noticed that your April editorial (Service Friendly Appliances) drew attention to the deteriorating quality of appliance service. I would like to provide you with a observations from an appliance parts distributor's perspective.

Since 1985 35 percent of appliance parts distributors have either gone public of business or have diversified away from appliance parts. The demand for our services, and the ne for local availability of replacement parts, however, has not decreased. What has caused this decline is the fact that the newer design appliances use fewer parts, and they last